Refunds.
If something is wrong with your purchase or download, tell us. We will help you resolve it or work with Polar on a refund.
Last updated 12 October 2026
Before you buy
The current Putzen download is for Apple Silicon Macs, M1 or newer, running macOS 15 or later. Intel Macs and older macOS versions are not supported by this release. Putzen is a one-time purchase, not a subscription. The price shown in Polar checkout is the price you pay.
Putzen moves files you select to your Mac's Trash. The disk space is not reclaimed until you empty the Trash.
How to ask for help or a refund
Email writetoaniketparihar@gmail.com with the email you used at checkout, your order number if you have it, and a short description of the problem. Do not send your card number. You can also use the support links in your Polar receipt or customer portal.
If the download is missing, damaged, or does not work on a supported Mac, we will help troubleshoot and coordinate a replacement or refund through Polar. Polar is the merchant of record and processes the payment and any refund to the original payment method.
Your legal rights
Refunds and withdrawal rights are handled according to applicable consumer law and Polar's buyer terms. A digital download can affect a statutory withdrawal right only when the legal conditions for that are met. We do not treat the act of downloading alone as a waiver of your rights.
Nothing on this page limits rights you cannot waive under consumer law. If a payment looks wrong or appears twice, contact us or Polar using the details on your receipt.